Terms & Conditions

These Terms & Conditions (the "Terms") govern your relationship with FORBIS s.r.o., having its registered seat at Štefánikova 62, 040 01 Košice, Slovak Republic, BIN: 44 458 479 ("us", "we", "our", or “FORBIS”) in relation to our website https://video-call.website and Video Call mobile application, which enables users to establish real-time video calls and exchange video messages (the "Service"). Please read these Terms carefully before using our Service.

By accessing or using the Service you agree to be bound by these Terms (including our Privacy Policy and any other policies referred to herein). If you disagree with any part of the Terms then you may not access the Service. These Terms constitute the entire agreement between us regarding our Service and supersede and replace any prior agreements we might have between us regarding the Service.

By accessing and/or using our Services you warrant and affirm that you:

• a) are at least 16 years old (if you are under the age of majority in your jurisdiction, you warrant that you are using our Service under the supervision of a parent or guardian), as the Service is not intended for individuals under this age;
• b) if you are under the age of majority in your jurisdiction, you warrant that you are using the Service under the supervision of a parent or guardian;
• c) have not been previously suspended or banned from using our Service;
• d) have the full capacity to enter into this agreement and agree to be bound by it.

An internet connection is required to use the Service. You are responsible for all third-party fees incurred in connection with using the Service, including fees charged by your internet access provider and any wireless carrier charges for data or cellular services.

Verification

When you wish to use the Service (Video Call mobile application), you need to be verified and signed in. You can be verified and signed in by typing a one-time code which will be, for these purposes, sent to your phone in an SMS message after you provide us with your phone number following installation of our Video Call mobile application.

Subscriptions

You can use our Service free of charge or you can use our monthly or yearly membership subscription for a monthly or yearly fee after a 3-day free trial.

• Billing and Payments: All payments for subscriptions are processed by third-party payment providers, specifically the Apple App Store and Google Play In-App Payments. By starting a subscription, you authorize the respective store to charge the applicable fees to your designated payment method. We do not collect or store your payment card details.
• Automatic Renewal: Your subscription will automatically renew at the end of each billing cycle (monthly or yearly) unless you cancel it at least 24 hours before the end of the current period.
• Trial Period: If a trial period is offered, you must cancel the subscription before the trial ends to avoid being charged for the next billing cycle.
• Deletion and Subscriptions: Please note that Deactivating your account or Deleting your account within the app settings does not automatically cancel an active subscription managed by the App Store or Google Play. To stop future charges, you must manage and cancel your subscriptions directly through your respective store account settings.

Free trial

To start a free trial, a user completes the standard process for purchasing a subscription via the Apple App Store or Google Play. Free trials run for a period of 3 days and then automatically convert to a full subscription.

• Billing: The day after the trial period ends, your payment method is charged for the full subscription amount by the respective app store. By starting a trial, you authorize the store to charge the subscription fee if it is not cancelled in time.
• Automatic Renewal: The subscription recurs automatically using the set time period unless cancelled.
• Eligibility: You can only get a free trial if you haven’t previously purchased the subscription it applies to.
• Cancellation: To avoid being charged, you must cancel the subscription at least 24 hours before the 3-day trial period ends through your Apple or Google account settings. To stop future charges, you must manage and cancel your subscriptions directly through your respective store account settings. To avoid being charged, you must cancel the subscription at least 24 hours before the 3-day trial period ends through your Apple or Google account settings.

Monthly Premium Membership

We offer a monthly subscription for 5.99 EUR. This subscription removes all advertising and allows subscribers to send longer video messages (up to 30 seconds) and longer voice messages (up to 120 seconds).

• Duration and Renewal: Your monthly subscription starts immediately after your payment is confirmed by the Apple App Store or Google Play.
• Auto-Renew: Auto-renew is automatically enabled.
• Billing: You will be billed for an additional 30-day period within 24 hours prior to the end of the current period.
• Cancellation: If you do not wish to renew, you must cancel the subscription through your account settings on the Apple App Store or Google Play at least 24 hours before the end of your current period.
• Payment Processing: All payment transactions are governed by the respective privacy policies and terms of the payment providers.

Yearly Premium Membership

We offer a yearly subscription for 23.99 EUR. This subscription removes all advertising and allows subscribers to send longer video messages (up to 30 seconds) and longer voice messages (up to 120 seconds).

• Duration and Billing: Your yearly subscription starts immediately after your payment is confirmed by the Apple App Store or Google Play and continues for a period of one year.
• Payment in Advance: Yearly subscriptions are paid in full in advance.
• Auto-Renew: Auto-renew is automatically enabled for your convenience.
• Renewal Billing: You will be billed for an additional one-year period within 24 hours prior to the end of the current period.
• Cancellation: If you do not wish to renew, you must cancel the subscription through your account settings on the Apple App Store or Google Play at least 24 hours before the end of your current period.
• Refunds: Since all payments are handled by third-party stores (Apple/Google), any requests for refunds must be directed to the respective store’s support.

Payment Processing

If you purchase a subscription that renews automatically, such as monthly or yearly, you agree that the payment may be processed by the respective third-party payment provider (Apple App Store or Google Play) on each monthly or annual period based on the billing cycle. By starting a subscription, you authorize the respective store to charge the applicable fees to your designated payment method.

Payment Conditions

All payments are handled through the official billing systems of the Apple App Store or Google Play Store. Only valid payment methods accepted by these respective stores may be used.

• Authorization: By confirming a purchase within the Service, you represent and warrant that you are authorized to use the designated payment method registered with your store account.
• Processing: You authorize the respective store (Apple or Google) to charge the total amount of your order, including applicable taxes and fees.
• No Storage of Data: We do not collect, process, or store your payment card details or other financial identifiers. All such data is provided directly to the payment provider.
• Verification Failure: If a payment method cannot be verified, is invalid, or is otherwise rejected by the store, your subscription may be suspended or cancelled automatically by the provider.

Fee Changes

We may change the price of any subscription from time to time and add new fees and charges for certain features or to reflect a change in business or legal rules. We will provide you with notification of changes in recurring subscription fees at least 30 days before the change takes effect for you, through the Service or by other suitable means.

• Timing of Increases: Any increase in charges for the same subscription would not apply until the expiration of your then-current billing cycle.
• Effective Date: Price changes will become effective no sooner than the next time you would be charged for that subscription.
• Right to Cancel: If you do not agree to the price change, you may decide not to renew the subscription before the change goes into effect.
• Cancellation Process: Such cancellation must be managed through your Apple App Store or Google Play account settings and will be effective at the renewal date.

Cancelation of Subscription

You may cancel your subscription at any time through your Apple App Store or Google Play account settings.

• No Refunds: When you cancel your subscription, you do not receive a refund from us for any remaining subscription period.
• Access Period: Instead, you will continue to have access to your purchased subscription features until the end of the prepaid subscription period.
• Third-Party Processing: Since all payments and cancellations are managed by third-party stores (Apple App Store or Google Play), any requests for refunds or billing disputes must be addressed directly to the respective store’s support.

Errors

We attempt to be as accurate as possible and eliminate errors on our website or in our application; however, we do not warrant that any product, service, description, pricing, or other information is accurate, complete, reliable, current, or error-free.

• Correction of Errors: In the event of an error, whether on our website or in our application, in an order confirmation, or in delivering a Service, we reserve the right to correct such error and revise your order accordingly (including charging the correct price).
• Order Cancellation: If necessary, we or the respective app store provider may cancel the order.
• Refunds: If you have been charged in error, your sole remedy is to seek a refund. Since all payments are processed by third-party providers (Apple App Store or Google Play), any refund requests must be initiated through the refund systems of the respective store. We will provide reasonable assistance and documentation to support your refund request if an error on our part is confirmed.

Links to Other Web Sites

Our Service may contain links to third-party web sites or services (including payment providers such as the Apple App Store and Google Play) that are not owned or controlled by FORBIS.

• No Control: FORBIS has no control over, and assumes no responsibility for, the content, privacy policies, or practices of any third-party web sites or services.
• Liability: You further acknowledge and agree that FORBIS shall not be responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with use of or reliance on any such content, goods, or services available on or through any such web sites or services.
• Recommendation: We strongly advise you to read the terms and conditions and privacy policies of any third-party web sites or services that you visit.

Advertising of Third Parties

Our Service may contain third-party advertising as part of the Service. For a detailed list of our third-party advertising providers and how they process data, please refer to our Privacy Policy.

• No Control over Content: The content of such advertising is not controlled by FORBIS, and we make the content of such advertising available to you unmodified.
• Liability: FORBIS assumes no responsibility for the content, privacy policies, or practices of any third-party advertisers.
• Selection of Providers: FORBIS reserves the right to decide which third-party advertising providers will be included in the Service.
• Data Processing for Ads: By using the free version of the Service, you acknowledge that advertising providers may process certain technical data (such as your IP address or device identifiers) as described in our Privacy Policy to deliver advertisements.

Termination

We may terminate or suspend your account immediately, without prior notice or liability, for any reason whatsoever, including without limitation if you breach these Terms. Upon termination, your right to use the Service will immediately cease.

If you wish to terminate your relationship with us, you have two options available directly within the Service settings:

• Account Deactivation: This is a temporary measure. Your phone number remains in our database so that you can reactivate your account and restore your settings in the future. During deactivation, you are not visible to other users.
• Permanent Account Deletion: This is a permanent action. By choosing this option, you exercise your "right to be forgotten" under the GDPR. We will permanently delete your phone number and any associated data from our active databases.
• Subscriptions: Please note that neither deactivating nor deleting your account will automatically cancel an active subscription managed by the Apple App Store or Google Play. To stop future charges, you must cancel your subscription through your store account settings.

Limitation of Liability

In no event shall FORBIS, nor its directors, employees, partners, agents, suppliers, or affiliates, be liable for any indirect, incidental, special, consequential, or punitive damages, including without limitation:

• loss of profits, data, use, goodwill, or other intangible losses resulting from your access to or use of, or inability to access or use the Service;
• any conduct or content of any third party on the Service, including but not limited to, any defamatory, offensive, or illegal conduct of other users;
• any content obtained from or shared through the Service (such as video messages, voice messages, or files);
• unauthorized access, use, or alteration of your transmissions or content.
• any visual effects, AI filters, or augmented reality features (provided by DeepAR) applied during video calls, which are provided for entertainment purposes only and "as is" without any warranty of accuracy or performance.

This limitation applies whether based on warranty, contract, tort (including negligence), or any other legal theory, whether or not we have been informed of the possibility of such damage.

Disclaimer

Your use of the Service is at your sole risk. The Service is provided on an "AS IS" and "AS AVAILABLE" basis. The Service is provided without warranties of any kind, whether express or implied, including, but not limited to, implied warranties of merchantability, fitness for a particular purpose, non-infringement, or course of performance.

FORBIS, its subsidiaries, affiliates, and its licensors do not warrant that:

• the Service will function uninterrupted, secure, or available at any particular time or location. You acknowledge that real-time communication relies on third-party infrastructure (such as Twilio) and your internet connection; therefore, we cannot guarantee the stability or quality of video/voice calls at all times;
• any errors or defects will be corrected;
• the Service is free of viruses or other harmful components; or
• the results of using the Service will meet your requirements.

Governing Law

These Terms shall be governed and construed in accordance with the laws of the Slovak Republic, without regard to its conflict of law provisions.

• Jurisdiction: The courts of the Slovak Republic shall have exclusive jurisdiction over any disputes arising out of or in connection with these Terms or the use of the Service.
• Consumer Protection: If you are a consumer residing in the EU, you also benefit from any mandatory provisions of the law of the country in which you are resident. Nothing in these Terms affects your rights as a consumer to rely on such mandatory provisions of local law.
• Data Protection: Compliance with data protection matters is further governed by the GDPR as implemented in the Slovak Republic, as detailed in our Privacy Policy. For any data-related inquiries, you may contact our Data Protection Officer at .

Changes

These Terms were last modified on February 23, 2026.

We reserve the right, at our sole discretion, to modify or replace these Terms at any time.

• Substantial Changes: If a revision is substantial, we will provide at least 30 days' notice prior to any new terms taking effect through the Service or other suitable means. What constitutes a substantial change will be determined at our sole discretion.
• Most Recent Version: You can always find the most recent version of these Terms on our website: https://video-call.website

By continuing to access or use our Service after those revisions become effective, you agree to be bound by the revised terms. If you do not agree to the new terms, please stop using the Service and, if you wish, delete your account through the settings within the application.

Severability and Waiver

If at any time any provision of these Terms is or becomes illegal, invalid, or unenforceable in any respect under the law of any jurisdiction, that shall not affect or impair the legality, validity, or enforceability in that jurisdiction of any other provision of these Terms.

• Minimum Modification: If any invalid, unenforceable, or illegal provision would be valid, enforceable, or legal if some part of it were deleted, the provision shall apply with the minimum modification necessary to make it legal, valid, and enforceable.
• No Waiver: Our failure to enforce any right or provision of these Terms will not be considered a waiver of those rights. These Terms constitute the entire agreement between us regarding our Service.

Contact Us

If you have any questions about these Terms, please contact us:

• By email: support@video-call.website
• By mail: FORBIS s.r.o., Štefánikova 62, 040 01 Košice, Slovak Republic